{"id":76684,"date":"2024-10-05T14:00:43","date_gmt":"2024-10-05T14:00:43","guid":{"rendered":"http:\/\/ebeaed117691605aeb03c6c0286182b6"},"modified":"2024-10-05T14:00:43","modified_gmt":"2024-10-05T14:00:43","slug":"how-to-remotely-fix-family-computer-woes","status":"publish","type":"post","link":"https:\/\/wp.timesamerica.net\/how-to-remotely-fix-family-computer-woes\/","title":{"rendered":"How to remotely fix family computer woes"},"content":{"rendered":"\n

We’ve all been there \u2014 whether it’s a grandparent struggling with a new device<\/span> or a parent confused by software updates. It\u2019s frustrating when you want to help but can\u2019t be there in person. While gathering around a kitchen table to troubleshoot is ideal, distance often gets in the way. <\/p>\n

And let\u2019s face it, trying to explain complex steps over the phone or video chat can be a challenge. So, what\u2019s the solution? Remote assistance might just be the answer you\u2019re looking for. Let\u2019s explore how you can lend a helping hand from afar and get those tech troubles<\/span> sorted out.<\/p>\n

First, a word of caution. Having reported on outside scammers encouraging you to download and connect remotely to them, be very careful to use the following remote connection tips for those you already know and trust.<\/p>\n

GET SECURITY ALERTS, EXPERT TIPS \u2014 SIGN UP FOR KURT\u2019S NEWSLETTER \u2014 THE CYBERGUY REPORT HERE<\/u><\/strong><\/span><\/p>\n

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It’s possible to remotely access a family member’s computer.<\/span> (Kurt “CyberGuy” Knutsson)<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

How to set up remote access on Windows<\/strong><\/h2>\n

1. Quick Assist<\/strong><\/h3>\n

Quick Assist is a built-in remote access tool available on Windows 10 and 11<\/span>.<\/p>\n

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  • To start, search for Quick Assist<\/strong> in the Start menu or find it in the Windows Accessories folder.<\/li>\n
  • Open the app and choose “Help someone,”<\/strong> then sign in<\/strong> with your Microsoft account (your friend or family member does not need one).<\/li>\n
  • You’ll receive a six-digit code<\/strong> that expires in 10 minutes.<\/li>\n
  • Then, share this code with the person you’re helping.<\/strong><\/li>\n
  • They should open Quick Assist and enter the code under the “Get help” section.<\/strong><\/li>\n
  • After they grant permission,<\/strong> you’ll be able to control their computer. You can even use the Remote Reboot option to restart their computer and maintain the connection.<\/li>\n<\/ul>\n

    GET FOX BUSINESS ON THE GO BY CLICKING HERE<\/strong><\/span><\/p>\n

    2. Windows Remote Assistance<\/strong><\/h3>\n

    For users on Windows 7, 8 or 10, you can use the older Remote Assistance tool.<\/strong><\/p>\n

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    • Have the person you\u2019re assisting search for “Invite someone to connect to your PC”<\/i> in Windows, or find it via Control Panel.<\/strong><\/li>\n
    • They need to send you an invitation file via email and share the generated password.<\/li>\n
    • Alternatively, they can use Easy Connect<\/strong> if available, which only requires providing a password.<\/li>\n<\/ul>\n

      3. Remote Desktop Connection<\/strong><\/h3>\n

      Remote Desktop Connection allows you to fully control another PC.<\/p>\n

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      • First, enable the feature on the remote computer by navigating to Settings.<\/strong><\/li>\n
      • Then click System.<\/strong><\/li>\n
      • Next tap Remote Desktop.<\/strong><\/li>\n
      • Open the Remote Desktop Connection tool<\/strong> from the Start menu.<\/li>\n
      • Then, enter the remote PC’s name or IP address<\/strong>, and connect using the credentials<\/strong> provided.<\/li>\n<\/ul>\n

        BEST ANTIVIRUS FOR PCS \u2014 CYBERGUY PICKS 2024<\/u><\/strong><\/span><\/p>\n

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        Quick Assist.<\/span> (Microsoft)<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

        WINDOWS USERS WORLDWIDE FACE BLUE SCREEN OF DEATH DUE TO CROWD STRIKE ISSUE<\/u><\/strong><\/span><\/p>\n

        How to set up remote access on Mac<\/strong><\/h2>\n

        1. Screen share in messages<\/strong><\/h3>\n

        Mac users can use the Messages app for remote assistance. Both parties need to be signed in with their Apple ID and be using macOS. <\/p>\n

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        • Open Messages.<\/strong><\/li>\n
        • Start or select a conversation.<\/strong><\/li>\n
        • Click the “i” button.<\/strong><\/li>\n
        • Then click Share.<\/strong><\/li>\n
        • You can ask the other person to “Ask to share screen” <\/strong>with you, granting you control to help them with any issues.<\/li>\n<\/ul>\n

          2. SharePlay in FaceTime<\/strong><\/h3>\n

          For macOS Monterey or later, you can use SharePlay in FaceTime to share screens.<\/p>\n

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          • Ensure SharePlay is enabled<\/strong> in FaceTime’s preferences.<\/strong><\/li>\n
          • Start a FaceTime<\/strong> call.<\/li>\n
          • Have the other person click FaceTime<\/strong> in the top menu.<\/li>\n
          • Then select Screen Share <\/strong>and choose to share the entire screen.<\/strong><\/li>\n
          • You can view<\/strong> but not control their screen.<\/li>\n<\/ul>\n

            BEST ANTIVIRUS SOFTWARE FOR YOUR MAC<\/u><\/strong><\/span><\/p>\n

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            Screen sharing.<\/span> (Apple)<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

            NEW CYBERATTACK TARGETS IPHONE AND APPLE IDS: HERE’S HOW TO STAY SAFE<\/u><\/strong><\/span><\/p>\n

            How to use FaceTime\u2019s SharePlay in iOS 18 on iPhone or Mac<\/strong><\/p>\n

            With iOS 18<\/u><\/span>, Apple has enhanced FaceTime\u2019s SharePlay feature, making it easier than ever to help family members with their computer issues remotely. Here\u2019s how you can use SharePlay to guide them through troubleshooting steps:<\/p>\n

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            • Start a FaceTime call:<\/strong> Begin by initiating a FaceTime call with the family member who needs assistance.<\/li>\n
            • Activate SharePlay:<\/strong> Once the call is connected, tap the SharePlay button<\/strong>. This will give you several options, including sharing your screen<\/strong> or requesting access<\/strong> to the other person\u2019s screen.<\/li>\n
            • Share your screen:<\/strong> If you need to show them how to perform a task, select “Share My Screen.”<\/strong> This will broadcast your screen to the other person, allowing them to follow along with your instructions.<\/li>\n
            • Request screen access:<\/strong> If you need to see their screen to diagnose an issue, select “Ask to Share.”<\/strong> The other person will need to approve<\/strong> this request. Once approved, their screen will appear on your device.<\/li>\n
            • Interactive tools:<\/strong> While viewing their screen, you can use the new drawing tools<\/strong> to highlight areas or draw instructions directly on their screen. This can be incredibly helpful for pointing out specific buttons or menu options.<\/li>\n
            • Control playback:<\/strong> If you\u2019re watching a tutorial video together, you can control the playback<\/strong>, and it will sync across both devices. This ensures you\u2019re both on the same page.<\/li>\n
            • End SharePlay:<\/strong> When you\u2019re done, simply tap the SharePlay button<\/strong> again and choose to end the session.<\/li>\n<\/ul>\n

              Using these steps, you can effectively assist your family members with their computer issues, no matter where you are.<\/p>\n

              BEST ANTIVIRUS FOR MAC, PC, IPHONES AND ANDROIDS \u2014 CYBERGUY PICKS<\/u><\/strong><\/span><\/p>\n

              How to use Google Meet for remote assistance on Android<\/strong><\/h2>\n

               Settings may vary depending on your Android phone\u2019s manufacturer <\/i><\/p>\n

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              • Open the Google Meet app<\/strong> on your Android device.<\/li>\n
              • Click Create a new meeting. <\/strong><\/li>\n
              • Tap Share<\/strong><\/li>\n
              • Then share the meeting link<\/strong> with the family member who needs assistance via a text<\/strong> or email. <\/strong><\/li>\n
              • Both you and your family member should join the call using the provided link.<\/strong><\/li>\n
              • Tap the three-dot menu<\/strong> in the bottom right corner and select “Share screen.”<\/strong> Choose the screen<\/strong> or app<\/strong> you want to share. This allows the other person to see your screen and follow along with your instructions.<\/li>\n
              • If you need to see their screen to diagnose an issue, ask them to share their screen using the same steps.<\/strong> They will need to approve<\/strong> this request.<\/li>\n
              • While viewing their screen, you can guide them verbally or use the chat feature<\/strong> to send instructions. Although Google Meet doesn\u2019t have built-in drawing tools, you can use third-party apps like Google Keep<\/strong> for annotations.<\/li>\n
              • If you\u2019re watching a tutorial video together, you can control the playback<\/strong> on your device, and they can follow along on their screen.<\/li>\n
              • When you\u2019re done, simply tap the “Stop sharing”<\/strong> button and end the call.<\/li>\n<\/ul>\n

                HOW TO REMOVE YOUR PRIVATE DATA FROM THE INTERNET<\/u><\/strong><\/span><\/p>\n

                How to set up remote access for Chrome and other platforms<\/strong><\/p>\n

                1. Chrome Remote Desktop<\/strong><\/h3>\n

                Chrome Remote Desktop is a versatile tool for cross-platform remote access. Both parties need to use Google Chrome and visit the Chrome Remote Desktop<\/u><\/span> site.<\/p>\n

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                • The person needing help should click “Share My Screen.” <\/strong><\/li>\n
                • Download the necessary app. <\/strong><\/li>\n
                • After installation, they generate a 12-digit code<\/strong>, which you enter on your computer to gain control.<\/li>\n
                • This setup<\/strong> makes future sessions easier to initiate.<\/li>\n<\/ul>\n

                  WHAT IS ARTIFICIAL INTELLIGENCE (AI)?<\/strong><\/span><\/p>\n

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                  Chrome Remote Access.<\/span> (Google)<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

                  BEWARE OF THIS MCAFEE GOOGLE CHROME AD SCAM<\/u><\/strong><\/span><\/p>\n

                  2. Remote access via video conferencing software<\/strong><\/h3>\n

                  Many video conferencing apps, like Zoom and Microsoft Teams, offer screen sharing and remote control features.<\/p>\n

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                  • In Zoom, request control by selecting “Request Remote Control” <\/strong>from the View Options<\/strong> menu during a call.<\/li>\n
                  • The meeting host can then grant you control.<\/strong><\/li>\n
                  • In Teams, click “Request control”<\/strong> during screen sharing, or give control by selecting “Give control” <\/strong>from the sharing toolbar.<\/li>\n<\/ul>\n

                    THE HIDDEN COSTS OF FREE APPS: YOUR PERSONAL INFORMATION <\/u><\/strong><\/span><\/p>\n

                    Kurt’s key takeaways<\/strong><\/h2>\n

                    We all run into computer trouble every so often, or we know someone who does. Instead of waiting until you’re together in the same room \u2014 which may be a long time for some loved ones \u2014 utilize remote access capabilities to troubleshoot the problem from far away, no matter what device you have.<\/p>\n

                    What challenges have you faced while helping someone with tech issues from a distance, and how did you overcome them? Let us know by writing us at <\/strong>Cyberguy.com\/Contact<\/u><\/strong><\/span><\/p>\n

                    CLICK HERE TO GET THE FOX NEWS APP<\/u><\/strong><\/span><\/p>\n

                    For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com\/Newsletter<\/u><\/strong><\/span><\/p>\n

                    Ask Kurt a question or let us know what stories you’d like us to cover<\/u><\/span>CyberGuy.com.<\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                    We’ve all been there \u2014 whether it’s a grandparent struggling with a new device or a parent confused by software updates. It\u2019s frustrating when you want to help but can\u2019t be there in person. While gathering around a kitchen table to troubleshoot is ideal, distance often gets in the way.  And let\u2019s face it, trying …<\/p>\n","protected":false},"author":1,"featured_media":76685,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-76684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech","has-thumb","has-featured"],"_links":{"self":[{"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/posts\/76684"}],"collection":[{"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/comments?post=76684"}],"version-history":[{"count":0,"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/posts\/76684\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/media\/76685"}],"wp:attachment":[{"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/media?parent=76684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/categories?post=76684"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.timesamerica.net\/wp-json\/wp\/v2\/tags?post=76684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}