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Streaming is finally starting to pay off for media companies, but there’s a catch \u2014 to get there, consumers are facing higher subscription costs and increasingly frequent price hikes.<\/p>\n
Legacy media companies entered the streaming market with a focus on gaining subscribers and competing with category leader Netflix<\/span><\/span><\/button><\/span><\/span><\/span> as traditional cable TV bundles lose customers. Now, looking for a return on their content investments, Disney<\/span><\/span><\/button><\/span><\/span><\/span>, Warner Bros. Discovery<\/span><\/span><\/button><\/span><\/span><\/span> and others are aiming for streaming profits.<\/p>\n<\/div>\n
Their strategies include rolling out cheaper, ad-supported models; launching platform bundles; and cracking down on password sharing, but price hikes have shown more immediate results toward profitability.<\/p>\n
“The years of prioritizing user growth with low prices are over,” said Mike Proulx, vice president and research director at Forrester.<\/p>\n
Disney said last week that its combined streaming services \u2014 Disney+, Hulu and ESPN+ \u2014 were profitable<\/span> for the first time during its fiscal third quarter. Although the company added new subscribers, that milestone was largely due to price increases.<\/p>\nCEO Bob Iger said during an earnings call that Disney has “earned” its pricing in the marketplace due to the company’s creative contributions and product improvements. He noted that with past price increases, the company hasn’t seen a “significant” number of customer departures.<\/p>\n
“When we look across our portfolio \u2026 we’re seeing growth in consumption and the popularity of our offerings, which gives us the pricing leverage that we believe we have,” Iger said.<\/p>\n
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Climbing prices<\/h2>\n\n
The major streaming services have gone through a number of price hikes and changes throughout the past few years.<\/p>\n
In just the past five months, four streamers have announced price increases: Warner Bros. Discovery’s Max, Comcast’s<\/span><\/span><\/button><\/span><\/span><\/span> Peacock, Disney and Paramount.<\/p>\n<\/div>\n<\/div>\n
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Ahead of earnings, Disney announced it’s raising streaming prices<\/span> by $1 to $2 a month for Hulu, Disney+ and ESPN+.<\/p>\nSimilar to Disney, Paramount Global<\/span><\/span><\/button><\/span><\/span><\/span> said last week in its quarterly earnings conference call<\/span> that its streaming business, centered on flagship service Paramount+, reached profitability.<\/p>\nParamount noted on the call that global average revenue per user grew 26% for Paramount+, which reflected a price increase<\/span> during the third quarter of 2023. Meanwhile, additional price increases<\/span> for Paramount+ go into effect this month, and the company expects to see a financial impact for that during the fourth quarter.<\/p>\nThough Comcast’s Peacock offered a limited-time annual subscription for $19.99 ahead of the Olympics, the company raised the monthly cost<\/span> of the service’s ad-supported tier by $2 this summer, marking its second price hike of the year. Warner Bros. Discovery also increased the cost of Max<\/span> without ads by $1 per month in June.<\/p>\n“For a decade in streaming, an enormously valuable amount of quality content has been given away well below fair market value. And I think that’s in the process of being corrected,” Warner Bros. Discovery finance chief Gunnar Wiedenfels said during an industry conference last year. “We’ve seen price increases across essentially the entire competitive set.”<\/p>\n
When Disney reported a revenue increase in its most recent quarter, it was primarily driven by higher subscription prices, said Forrester’s Proulx, since user growth and ad revenue alone won’t sustain profitability.<\/p>\n
That puts the burden of revenue growth somewhat on consumers’ shoulders, he said. And users are feeling the strain.<\/p>\n
In a survey of 3,000 consumers, 90% agreed that streaming video subscriptions are raising their prices more often than they were in the past, according to Hub Entertainment Research.<\/p>\n<\/div>\n